Returns Policy
Shoe Show Online
Refunds
We hope that you’ll fall in love with your purchases but we understand that not all love affairs work out.
To return an item for a refund, simply return your purchase to us unworn, in its original condition and box within 28 days from the date of invoice. Please also enclose the original receipt.
Return goods to:
Shoe Show Online, 26 Hutton Street, Osborne Park, WA, 6107.
Sorry, we are unable to give credits.
When returning goods please use a reliable method of postage, as Shoe Show is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.
Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.
A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.
Exchanges
Please make your selection carefully as we can only exchange an item for the same style in a different size within 28 days of the invoice date, subject to availability.
If you intend to exchange an item for a different size, simply e-mail customercare@shoeshow.com.au as soon as possible with the size you require so we can reserve it for you.
Exchanged items will only be dispatched when the incorrect size has been returned unworn, in its original condition and box within 28 days of purchase. Please also enclose the original receipt.
Return goods to:
Shoe Show Online, 26 Hutton Street, Osborne Park, WA, 6107.
The customer is responsible for postage costs back to our warehouse when returning an item for exchange.
You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage per each additional pair.
If more convenient, you may also exchange your goods at a Shoe Show store for a different size or style within 28 days or get a credit note. Please note that refunds are not available in store unless an item is faulty.
Faulty goods
You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
If you intend to return a faulty item, please notify customercare@shoeshow.com.au for advice before returning the item.
Goods received will be inspected for manufacturing faults.
Items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods to be returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.
Goods received in error
If the goods you receive are not what you ordered please notify customercare@shoeshow.com.au as soon as possible.
Shoe Show in-store
14 Day Exchange Policy
At Shoe Show we understand that sometimes you change your mind about your purchase.
So provided you return your purchase in its original condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else.
Refunds are not available at Shoe Show stores unless items are faulty, so please choose carefully.
Faulty goods
You may return faulty items to any Shoe Show outlet for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
Items deemed subject to fair wear and tear will not be accepted as faulty.
Customer complaints and feedback
At Shoe Show we continually strive to improve the service the we offer our customers.
If you are unhappy with any aspect of our service or product please let us know using the e-mail address below so we can try to put things right.
To contact us by phone, please call Alana or Libby on (08) 9445 9284
We also welcome any positive feedback and ideas that we can pass on to the team and post as testimonials on our website.
Shoe Show reserves the right to make changes to the above policies at any time. Please check back from time to time to ensure you are aware of any changes.