Postage and handling
Shoe Show delivers only within Australia.
We use registered post for all deliveries and aim to process and deliver your parcel within 10 working days of receiving your order.
A flat rate of $12.00 for postage and handling applies per order. Or delivery is FREE for orders valued at $150.00 and over.
Express postage is available for an additional $5 per pair. Express post takes approximately 2-3 working days from the time of despatch anywhere within Australia.
Delivery will be to the delivery address nominated by you between 9am - 5pm Monday to Friday. We do not generally deliver to PO Boxes.
A signature is required on receipt of your parcel. For this reason, a work address is preferred to ensure you receive your order in a timely fashion. Or if no one is at home to receive your parcel, a card will be left advising that it can be collected from the nearest post office.
To track your goods with Australia Post call 131118 and quote the consignment number e-mailed to you on despatch of your goods.
Delivery fees may be subject to change without notice and will be posted on the website at the time of change.
Returns policy
For online purchases
Refunds
To return an item purchased online for a refund, please e-mail customercare@shoeshow.com.au with your name and the name of the item(s) you will be returning, to let us know.
Then place the goods (unworn and in their original condition) in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt to: Shoe Show Online, 26 Hutton Street, Osborne Park, WA, 6107.
When returning goods please use a reliable method of postage, as Shoe Show is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange.
Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.
A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.
Please note that "special" items purchased online are non-refundable but may be exchanged for the same style in a different size (see below).
Goods purchased online may only be returned to a Shoe Show store for an exchange or credit note only, in accordance with our in-store policy (see below).
Exchanges
You may exchange your online purchase for a different size or style within 21 days of the invoice date, subject to availability.
If you intend to exchange an item, simply e-mail customercare@shoeshow.com.au as soon as possible with the style, size and colour you require so we can reserve it for you.
Then place the item(s) unworn and in their original condition in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt, to: Shoe Show Online, 26 Hutton Street, Osborne Park, WA, 6107.
When returning goods please use a reliable method of postage, as Shoe Show is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange.
Shoe Show will cover the cost of the returning parcel, however should you need to replace an item(s) more than once, you will be charged $10 postage to cover return postage.
Exchanged items will only be dispatched on receipt of your parcel. So if you require your shoes urgently, to avoid time delays we suggest you place a new order and request a refund for your initial order.
If exchanging "Special" items please enclose $10 or a pre-paid satchel for return postage.
If more convenient, you may also exchange your goods at a Shoe Show store for a different size or style within 21 days or get a credit note. Please note that refunds are not available in store unless an item is faulty.
Faulty goods
You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
If you intend to return a faulty item, please notify customercare@shoeshow.com.au for advice before returning the item.
Goods received will be inspected for manufacturing faults.
Please note that items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.
Goods received in error
If the goods you receive are not what you ordered please notify customercare@shoeshow.com.au as soon as possible so we can put things right. A "reply paid" address is available.
Use of Reply Paid details
Our reply paid address may only be once only and only with our permission to return authorised item(s). Any postage costs incurred by Shoe Show for non-authorised items (and associated packaging) will be debited from your refund/credit card.
For in-store purchases
Returns
At Shoe Show we understand that sometimes you change your mind about your purchase.
So provided you return your purchase to any Shoe Show store in its original condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else or a credit note.
Refunds are not available at Shoe Show stores unless items are faulty, so please choose carefully.
Faulty goods
You may return faulty items to any Shoe Show outlet for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
Items deemed subject to fair wear and tear will not be accepted as faulty. Occasionally it may be necessary to seek a second opinion from the supplier before a refund can be processed.
Customer complaints and feedback
At Shoe Show we continually strive to improve the service we offer our customers. So if you are unhappy with any aspect of our service or product we want to know about it. Please contact us using the e-mail address with your concerns and we will get back to you promptly.
We also welcome any positive feedback and ideas that we can pass on to the team and post as testimonials on our website.
Shoe Show reserves the right to make changes to the above policies at any time.
